We stand behind our services. Your satisfaction is our priority.
Last Updated: February 28, 2026
If you're not completely satisfied within the first 7 days of your purchase, contact us and we'll issue a full refund — no questions asked.
You are eligible for a refund under the following conditions:
Full refunds are available within 7 days. After 7 days, refunds are evaluated on a case-by-case basis at our sole discretion.
| Scenario | Refund Amount | Timeline |
|---|---|---|
| Request within 7 days, no work started | 100% Full Refund | 5-7 business days |
| Request within 7 days, partial work done | Prorated Refund | 7-10 business days |
| Request after 7 days, valid reason | Case-by-case (up to 50%) | 10-14 business days |
| Request after 7 days, no valid reason | No Refund | — |
| Service fully delivered & approved | No Refund | — |
| Duplicate payment / payment error | 100% Full Refund | 3-5 business days |
Send a refund request to contact@genericexchange.com with your order details
Our team reviews your request and confirms eligibility within 1-2 business days
Once approved, the refund is processed to your original payment method
Funds appear in your account within 5–10 business days depending on your bank
📧 Include in your email: Full name, registered email, order/invoice number, payment date, reason for refund, and any relevant screenshots.
The following are not eligible for refunds:
Chargebacks or disputes filed with your bank without first contacting us will result in permanent account suspension and may lead to legal action to recover costs.
For monthly or annual subscription plans:
Refunds are returned to the original payment method used:
Processing times are estimates and may vary based on your bank or payment provider's policies. Generic Exchange has no control over delays caused by banking institutions.
We're here to help. Contact our support team and we'll resolve your issue promptly.
contact@genericexchange.com