Privacy Policy

1 Information We Collect

We collect the following types of information:

• Identity Data: Name, email address, phone number, company name
• Payment Data: Billing address, last 4 digits of card (we do not store full card details — processed via PCI-DSS compliant gateways)
• Usage Data: IP address, browser type, pages visited, time spent on site
• Communications: Emails, messages, and support tickets you send us
• Cookies: Session cookies, analytics cookies (Google Analytics)

2 How We Use Your Information

We use your information to:

• Deliver and manage the services you purchase
• Process payments and issue invoices
• Communicate regarding your project, support, and updates
• Send service-related announcements (not marketing, unless opted in)
• Improve our website and service offerings
• Comply with legal obligations

3 Data Sharing

We do not sell your personal data. We may share your data with:

• Payment Processors: Razorpay, PayPal (to process transactions securely)
• Analytics Providers: Google Analytics (anonymized usage data)
• Cloud Providers: AWS/Google Cloud (for hosting and infrastructure)
• Legal Authorities: When required by law or court order

All third-party service providers are contractually required to protect your data and may not use it for their own purposes.

4 Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Typically:

• Account data: Until account deletion + 6 months
• Payment records: 7 years (as per Indian tax regulations)
• Communications: 3 years after last interaction

5 Your Rights

Under applicable data protection laws, you have the right to:

• Access — Request a copy of your personal data we hold
• Correction — Request correction of inaccurate data
• Deletion — Request deletion of your data (subject to legal requirements)
• Portability — Request data in a machine-readable format
• Withdraw Consent — Withdraw marketing consent at any time

To exercise any rights, email: contact@genericexchange.com

6 Cookies

We use cookies to improve your browsing experience. Essential cookies are required for site function. Analytics cookies help us understand usage patterns. You can disable cookies in your browser settings, though some features may not function correctly.

7 Security

We implement industry-standard security measures including 256-bit SSL encryption, access controls, and regular security audits. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

8 Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance.